Improving frontline worker performance
For many years now, companies have spent much time and effort to improve knowledge workers’ performance and productivity through the use of technology. Now, these same companies are focusing the same level of attention on frontline workers. Microsoft believes that “frontline workers are the heartbeat of many of the world’s largest industries, such as manufacturing, retail, healthcare and hospitality. They’re the people behind the counter, on the phone with customers, operating the production line, building product, and running the day-to-day operations. They are often the face of an organization to its customers. And as more companies invest in digital transformation, there’s a growing recognition of the importance of empowering frontline workers with modern productivity tools.”
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